Refund Policy
Effective Date: April 1, 2026
Last Updated: April 1, 2026
This Refund Policy explains how Drainfield Defender handles refunds for maintenance plans and other services.
Maintenance plans are not purchased online. Pricing is provided during enrollment and confirmed in a signed Maintenance Agreement.
Maintenance Plan Fees
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Plan fees already paid are non-refundable, except as required by law or specifically stated in your signed Maintenance Agreement.
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Automatic Renewal / Non-Renewal Notice (Plan Term):
Automatic Renewal. This Agreement renews automatically for successive 12-month terms unless either Party provides written notice of non-renewal at least thirty (30) days before the end of the then-current Term. -
If you choose not to renew (or we choose not to renew), you must provide written notice as stated above.
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If your agreement allows transferring remaining coverage to a new homeowner, the remaining term transfers (no cash refund) unless the agreement states otherwise.
Lockout / Access Issues
If we arrive and cannot perform services due to access issues, unsafe conditions, or inaccessible components, a trip/lockout fee may apply as disclosed at scheduling, in your agreement, estimate, or invoice.
Subcontracted / Third-Party Services
Refund eligibility depends on whether work has been performed and whether costs (including deposits) have been incurred or committed to third parties.
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Once work is completed or third-party costs are incurred, charges are generally non-refundable unless required by law or agreed in writing.
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If a third party issues a refund that is payable to you, it will be handled consistent with the third party’s policy and the terms disclosed at authorization.
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Direct-pay providers: If you contract with and pay an independent provider directly (for example, pumping, installation, or design), refunds are handled by that provider under their refund policy and contract terms.
Billing Errors / Service Issues
If you believe there is a billing error or service issue, contact us within 7 days of the service date (or invoice date, whichever is later). We will review and may correct an invoice error, provide a credit, or offer another reasonable resolution when appropriate.
How to Request a Refund or Review
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To request a refund review, email support@drainfield-defender.com with: your name and service address, invoice number (if available), the date of service (or scheduled service), and a brief description of the issue/request.
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We may request additional documentation to evaluate the request.
Changes to This Policy
We may update this Refund Policy from time to time. The “Last Updated” date reflects the current version.