Privacy Policy
Effective Date: April 1, 2026
Last Updated: April 1, 2026
Drainfield Defender, LLC (“Drainfield Defender,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, contact us, request services, enroll in a maintenance plan by signed agreement, receive invoices, make payments, or use any client portal or online tools we provide (collectively, the “Services”).
Information We Collect
Information you provide
We may collect:
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Contact information: name, email address, phone number, and mailing address
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Service/property information: property address, system details you provide, access instructions (gate codes, lock instructions), service requests, notes
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Communications: emails, texts, and call notes with us
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Documents/photos: files or images you provide to help evaluate, document, or complete service
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Agreement-related details: information needed to enroll you and execute a signed Maintenance Agreement (including signatures, initials, agreement dates, and related metadata)
Information collected automatically
When you use our website, we may collect:
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Device and usage data: IP address, browser type, device identifiers, pages viewed, time/date, referring pages
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Cookie/analytics data: information collected via cookies and similar technologies (see Cookies section)
Service records
If you receive services or enroll through a signed agreement, we may maintain a service record (dates of service, observations, recommendations, and related documentation).
How We Use Your Information
We use information to:
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Respond to inquiries and provide quotes or enrollment information
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Schedule and perform services
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Send service-related communications (reminders, updates, service records, invoicing)
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Execute and store signed agreements (including through e-signature tools)
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Maintain service history/records
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Improve website performance and operations
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Protect safety, prevent fraud, and comply with legal obligations
How We Share Your Information
We may share information with:
Business service providers
Vendors that help us run our business, such as:
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Analytics: Google Analytics and Wix Analytics
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Accounting and payments: QuickBooks / Intuit services used to invoice and process payments
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Customer relationship management: Copper CRM (to manage inquiries, leads, customer contacts, and service communications)
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E-signature / contract tools: PandaDoc (to send, sign, and store Maintenance Agreements and related documents)
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Field service management / customer communications: Housecall Pro (job scheduling, customer records, service documentation, and communications tools)
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Phone providers used to communicate with customers (including Dialpad where applicable)
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Website hosting and forms: Wix (including Wix Studio tools)
Contractors and field partners
We may share limited necessary information (contact, address, scope details, relevant notes/photos) with contractors involved in providing services (for example, soil evaluators, installers, engineers, labs, or other specialty providers), when needed to complete requested work.
Pumping contractors
If pumping is recommended and you choose to hire a pumper, you may contract and pay that pumper directly. Any refund questions related to pumping are handled by the pumper under their policies.
Legal and safety
We may disclose information to comply with the law, protect rights/safety, prevent fraud, or in connection with a business transfer.
We do not sell your personal information for money.
Cookies and Similar Technologies
We use cookies and similar tools to operate the website and understand usage.
Cookie categories may include:
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Essential cookies (site functionality/security)
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Preference cookies (remember settings)
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Analytics cookies (Google Analytics + Wix Analytics)
Your choices:
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Control cookies through your browser settings (delete/block)
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If we enable a cookie banner/preference tool, you can manage non-essential cookies there
Disabling cookies may affect some site features.
"Do Not Track" Signals
Some browsers offer a “Do Not Track” (“DNT”) setting. Because there is no universal standard for responding to DNT signals, we do not respond to DNT signals in a uniform way. We may still use cookies and analytics as described in this policy.
Photos/Video During Service
We may capture photos/video during service for documentation, training, safety, and quality control. When used publicly or for education/marketing, we will do so only with customer permission where applicable.
Data Retention
We retain information as needed for service delivery, service history, billing/tax/legal compliance, and dispute resolution.
Children's Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take steps to delete it.
Links to Other Websites
Our website may link to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Changes are effective when posted.
Contact Us
Drainfield Defender, LLC
321 Grant Street
Wyoming, DE 19934
support@drainfield-defender.com
(302) 291-7812